Star Service

Through the Star Service program, Marshburn's Flooring America trains and supervises each of its installers. We demand superior quality and professionalism from all of our installers, and they will take special care of your home during installation. However, there are several things you can do to ensure a smooth, worry-free installation.

Breakables

Our installers will need your help moving fragile belongings. Please take care to move breakables, including crystal, porcelain, and china from shelves, cabinets, and tables. Don't forget about decorative items you may have on top of hutches or other furniture.

Heating and Electricity

Please be sure to have your home temperature at a minimum of 65 degrees during the installation process. This will ensure that new carpet and vinyl is protected. Also, please be sure that electric outlets in your home are turned on; installers will need electricity for power tools during some jobs.

Walls and Draperies

Pictures, wall hangings (especially those at a low height), and floor-length draperies may interfere with the installer's movements. Please remove draperies or tie them back at least 36 inches above the floor.

Old Flooring

The removal of old flooring is often necessary and can take a considerable amount of time. Marshburn's Flooring America can provide this service (except for vinyl removal), with charges based on the amount of time spent on the job. Due to the possibility of asbestos in your old vinyl product, you will need to contact a licensed asbestos-removal company to remove any vinyl flooring you may have. Your Marshburn's Flooring America sales professional will gladly assist you in locating such a company.

Closets

Closets and storage areas need to be cleared, and long-hanging clothing needs to be removed to provide a 36-inch space to enable the installers to work freely.

Doors

After your new flooring has been installed, it may be necessary to trim the bottom of some doors in order to accommodate changes in flooring height. We will be happy to recommend the proper professional to complete this work.

Furniture Moving

We will gladly handle the moving of regular furniture during installation. This service can be arranged through your Marshburn's Flooring America sales professional and may require additional charge.

Some items that require special handling include aquariums, waterbeds, grandfather clocks, and console pianos. Our installers can move these items if it is scheduled in advance.

Please note that pool tables, grand pianos, and wood stoves must be handled by professionals and should be moved prior to installation.

Appliances and Electronics

Some appliances may require special handling. Arrangements for disconnections and hookups of icemakers, gas appliances, commodes, or alarm systems should be made prior to installation. Stereos and other electronic equipment should also be moved before the time of installation.

Scheduling

At Marshburn's Flooring America, you can expect your floor covering to be professionally installed on schedule. However, on rare occasions, the date or time may need to be changed due to circumstances beyond our control. The prompt and professional installation of your floor covering is always our top priority at Marshburn's Flooring America.